Cancellation & Refund Policy

This policy explains how cancellations and refunds work for services bought from Acme Business Solutions LLC. It forms part of our Terms & Conditions. Because we provide services rather than physical goods, there are no returns or exchanges.

Cancelling a monthly plan

• Send a cancellation request by email to hello@example.com from the address on your account.
• Cancellation takes effect 30 days after we receive the request. Work continues as normal during the notice period, and that period is billed.
• Your subscription stops renewing once the notice period ends: no further charges are made, we return your files and we remove our access to your systems. You receive an email confirming the date of the final charge.

Cancelling a project

• Before work begins: cancel at any time and receive a full refund of any amount paid.
• After work begins: we bill only for the work completed up to the cancellation date, as recorded in our timesheets or milestones, and refund the rest of any advance payment.
• After delivery and your approval: the fee is not refundable.

When you are entitled to a refund

• You paid for a service that we have not started, and you ask for a refund no more than 7 days after paying.
• You were charged twice, or charged an amount different from your invoice.
• We cannot deliver the service you paid for.

Fees for work already performed, and for periods of a monthly plan that have already started, are not refundable except where required by law. If you are unhappy with a deliverable, tell us within 7 days; we will first correct it at no charge, and if we cannot, we will offer a partial or full refund for that deliverable.

How to request a refund

Email hello@example.com with your invoice number, the amount and the reason for the request. We confirm receipt within one business day and give you our decision within five business days.

How refunds are paid

Approved refunds are issued to the original payment method through Stripe within 5 to 10 business days of approval. Refunds are made in the original currency, and you receive an email when the refund is issued. Duplicate charges, or payments that failed but were still debited, are refunded the same way without you needing to ask.

Recognising our charges

Payments to us appear on your card or bank statement as ACME BUSINESS. Every charge is followed by an emailed receipt showing the plan or invoice it relates to.

Before you open a dispute

If you don't recognise a charge or think you've been charged incorrectly, please email hello@example.com before contacting your bank. We reply within 2 business days and refund any charge made in error straight away, which is usually faster than a bank dispute.

Questions

Contact us at hello@example.com or +1 555 010 0199 (Monday to Friday, 9am to 5pm (ET)).